Return & Refund Policy
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Last Updated: August 13, 2025
At MAAZMANN.com, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we have created this Return & Refund Policy to make the process simple, fair, and transparent.
1. Eligibility for Returns
You may return eligible items within 14 days of receiving your order, provided that:
The item is unused, unworn, and in its original packaging.
All tags, manuals, and accessories are intact and included.
The product is in the same condition as it was delivered.
Non-Returnable Items:
Perishable goods (e.g., food, flowers, plants)
Personal care, hygiene, or beauty products
Customized or personalized items
Digital products and downloadable content
Clearance or final sale items
2. How to Initiate a Return
To start the return process:
Contact Us – Email info@maazmann.com with your order number, reason for return, and clear photos if the item is damaged or defective.
Approval & Instructions – Our team will review your request and send return instructions.
Ship the Product – Send the product back using a trackable shipping method.
Customers are responsible for return shipping costs unless the return is due to our error.
3. Refund Process
Once we receive your returned item, our team will inspect it within 2–3 business days.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable, except in cases where we made an error or the product arrived damaged.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery.
Provide your order number and photos of the product and packaging.
We will arrange for a replacement at no extra cost or process a full refund, depending on your preference.
5. Exchanges
We offer exchanges for eligible items within 14 days of delivery.
Exchanges are subject to product availability.
The customer is responsible for return shipping fees unless the exchange is due to our mistake.
6. Late or Missing Refunds
If you have not received your refund within the stated time:
Check your bank account or payment service.
Contact your credit card company or payment provider.
If you still haven’t received your refund, please email info@maazmann.com
7. Contact Us
For all return, refund, or exchange inquiries, contact us:
MAAZMANN Group LLC
30 N Gould ST #42358
Sheridan, WY 82801
Email: info@maazmann.com